Shipping & Delivery Policy

All orders are dispatched from Australia on the next working day following the receipt of full payment. Auchampx employs a range of courier services to offer efficient delivery at competitive rates.
If you're unsure about the courier associated with your tracking number, you can verify it here: https://www.17track.net/en.
Here are a few of our partnered couriers. However, we advise reaching out to the supplier for any specific inquiries.

AUSTRALIA POST

Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).
Each parcel will carry a barcoded address label, enabling you to view the location ofyour item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is to keep you aware of Australia Post’s expected delivery time.

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities, or within the same city or town or environs	3-4 days
	Between a metropolitan area of a capital city and country locations	3-4 days
	Between country locations	4-5 days

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide	3-5 days (between metropolitan areas)
	Melbourne / Brisbane; Melbourne / Tasmania;	4-8 days (between metropolitan areas)
	To other interstate locations	Please ask at your local office

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

ARAMEX

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.

A non- PO Box address is required for Aramex’s delivery. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

To track the item dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.

A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals.

Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.

Parcels weighing less than 30kg can be dispatched with Team Global Express. Team Global Express is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label, enabling you to track your items through the Team Global Express website.

A non- PO Box address is required for Team Global Express’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.

If the delivery is missed, you should receive a card with instructions to find your parcel. You can visit the Team Global Express website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.myteamge.com/

Parcels weighing over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label, enabling you
to track your items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s delivery.
If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
The item will be returned to the depot if the delivery is missed. Our customer service
team will inform you to arrange a re-delivery if they get the notification from Hunter Express. With the tracking number, you can

track the parcel anytime at https://www.hunterexpress.com.au/home

Items with weights of 25kg or less, max dimensions not over 0.8 meters and max volume not over 0.1CBM may be dispatched with Courier Please.

All the freights are ATL (Authority to Leave).

To track the item dispatched with Courier Please, please visit Parcel & Postage Tracking - Track Your Item > CouriersPlease and use the given tracking number.

STEADFAST LOGISTICS

Steadfast Logistics is an Australian-owned company committed to delivering customers the best industry-standard services. From the initial consignment to final delivery, Steadfast Logistics efficiently manages the entire process so you can focus on other important aspects of your business. 

Steadfast Logistics has collaborated with Machship to provide you a seamless experience from quoting to completion of delivery. When you sign up with Machship, you get access to the simplest and the most all-inclusive Freight Management System (FMS) that enhances efficiency, gives you more control, and provides real-time tracking, comprehensive fiscal and operational reports, and work-flow notifications to keep you informed along the way.  

Our core values revolve around reliability, transparency, and an unwavering commitment to achieving the highest level of customer satisfaction. We understand that in today’s fast-paced world, precision and speed are crucial. So we go the extra mile to ensure your shipment arrives when and where it needs to be. For more information, click here. 

You can track your order by visiting https://steadfastlogistics.com.au/track/

HOW LONG DOES IT TAKE TO SHIP TO MY CUSTOMERS?

Order Processing:

• Orders are typically dispatched from our Melbourne distribution center within 1-2 working days of receiving full payment.
• AUCHAMPX collaborates with multiple couriers to ensure an efficient delivery service.

Delivery Timelines:

• 98% of products are dispatched within 2 business days.
• Delivery timelines vary by region:

Off season：

1. VIC: Approximately 3 - 8 working days
2. NSW, SA, ACT,QLD: Approximately 4 - 8 working days
3. NT, WA, TAS: Approximately 7 - 10 working days.

Peak season：

1. VIC: Approximately 8 - 13 working days
2. NSW, SA, ACT,QLD: Approximately 10 - 15 working days
3. NT, WA, TAS: Approximately 12 - 19 working days.

Free Shipping:

• Over 70% of our products qualify for Free Shipping, limited to most metropolitan areas based on delivery postcodes.
• Shipping Costs may apply to delivery areas outside our Free Shipping zones.

Australia Post:

• Orders dispatched via Australia Post feature a barcoded address label for easy tracking.
• Utilize the consignment number at http://auspost.com.au/track/ to monitor your item's progress.
• Expect either a doorstep visit or a card for pickup at the local post office, with a required signature.
• Note: A re-delivery fee applies to items returned due to incorrect addresses or failure to collect from the Post Office.

Other Courier Deliveries:

• After reaching the nearest depot, the Courier provider will email the nominated receiver for delivery updates.
• Utilize the tracking number to check delivery status; deliveries occur during normal business hours on weekdays only.
• Assistance may be needed for unloading, with deliveries limited to the property entrance.
• A re-delivery fee applies for undeliverable items or those returned due to incorrect addresses or unsuccessful delivery.
• Door-to-door delivery cannot be guaranteed for every customer, especially in remote areas.

Tracking and Address Details:

• Buyers can trace deliveries online with a unique tracking number.
• PO Boxes have size and weight limitations (25kg or one meter).
• Buyers must provide accurate delivery details and a mobile number before payment; changes post-checkout are not valid.
• Delivery time starts after cleared payment and dispatch from our warehouse.

Undeliverable Packages:

• In the unlikely event of parcel return, our customer service will contact buyers via email.
• Address discrepancies prompt contact; a re-delivery cost applies to returned products.

Unsuccessful Delivery Attempt:

• For Australia Post deliveries, a notification is left for parcel pick-up.
• Arrangements are made for non-home deliveries by other Couriers, with a re-delivery cost if the buyer is unavailable.

Receiver Awareness and Parcel Rejection:

• Gift recipients should be informed to avoid rejection, with a re-delivery cost for resenting.

Courier Reference and Extended Delivery:

• Expected courier delivery times are for reference only, with possible delays.
• Contact customer service if items are not received within 10 business days.

Undeliverable Postcodes:

While we aim for nationwide delivery, certain postcodes may incur extra fees. Orders with no shipment service will be canceled and refunded with email notification.

Contact us for remote area deliveries to ensure successful order processing.（support@ausonne.com）