Ausonne Privacy Policy

Respecting Your Privacy

Ausonne is dedicated to protecting the privacy of our customers, website visitors, and all individuals who engage with us.

We adhere to the Australian Privacy Principles outlined in the Privacy Act 1988 (Privacy Act).

This policy outlines how we collect, utilize, and disclose personal information about our customers.

Definition of Personal Information

"Personal information" encompasses any information or opinion about an identified individual or an individual who is reasonably identifiable, regardless of whether the information or opinion is true, and regardless of whether it is recorded in a material form. Personal information includes “sensitive information,” as defined in the Privacy Act.

Types of Personal Information We Collect

The types of personal information we collect about our customers include, but are not limited to:

Customers:

Name, home or work address, telephone number, email address; demographic information, such as postcode, age, gender, and details of product preferences for customer profiles.
Transaction and payment information related to your purchase of products or services, including credit and billing details.
Documentation required for us to provide you with our products or services; and
Information about your computer, including your IP address (when you visit our websites), to offer personalized browsing experiences.
How We Collect Your Personal Information

Ausonne collects personal information from you directly when you:

Interact with us electronically or in person;
Access our websites;
Obtain products or services from us, or provide products or services to us;
Enter into arrangements with us;
Provide feedback;
Change your content or email preferences;
Respond to surveys and promotions;
We may also collect your personal information from third parties, including:

External service providers who provide services or functions on our behalf, such as IT consultants, delivery and fulfillment personnel, mailing houses, and marketing agencies;
Professional advisors;
Third-party platforms, such as social media sites and information service providers;
Our related bodies corporate based in Hong Kong and China, and our in-house brands; and
If We Are Unable to Collect Your Personal Information

If we are unable to collect your personal information, we may be unable to provide products or services to you and/or we may not be able to communicate with you about our products or services.

Pseudonyms and Anonymity

You may choose to use a pseudonym or remain anonymous when dealing with us; however, this may prevent us from providing you with the products and services or communicating with you for other purposes described in this Privacy Policy.

Use and Disclosure of Your Personal Information

We may use and disclose your personal information to:

Provide you or any person authorized to act on your behalf with requested information, products, or services;
Communicate and manage our relationship with you;
Process and audit payments and credit checks;
Improve our product and service offerings;
Manage and develop our business and operational processes and systems (including training and coaching of staff and quality assurance);
Request feedback from you;
De-identify your personal information and engage in analytics and other research;
Recruit and assess prospective employees;
Manage and resolve any legal or commercial complaint or issue;
Protect the copyright, trademarks, legal rights, property, or safety of us, our websites, customers, or third parties;
Perform the functions necessary to run our business;
Comply with our legal obligations or enforce our legal rights; and
As otherwise required or authorized by law, including the Privacy Act.
Subject to the Privacy Act and other relevant laws, Ausonne may also use and disclose your personal information to:

Contact you by a variety of means, including, but not limited to telephone, email, SMS, or mail; and
Inform you about new and additional products, services, and opportunities available to you.
We may also use and disclose your personal information in special circumstances – for example, if we were to sell our business or part of our business, your information may be disclosed to potential purchasers and their advisers as part of that process under appropriate confidentiality agreements.

Overseas Disclosure

Personal information that we collect may from time to time be disclosed to parties located outside of Australia. These parties may include our related bodies corporate located in Hong Kong and China. We may also disclose personal information to recipients in other countries from time to time, where our service providers or relevant third parties, or their (or our) computer systems and/or IT services may be located.

Security of Your Personal Information

Ausonne is committed to ensuring that the information we hold is secure. To help prevent unauthorized access or disclosure, we implement physical, electronic, and managerial procedures designed to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.

Despite these measures, the transmission and exchange of information over the internet is not without risk, and we cannot guarantee the security of any information that is transmitted to or from us.

Access to Your Personal Information

You may request access to the personal information that we hold about you and seek correction of such information in accordance with the Privacy Act. A small administrative fee may be payable for the provision of your personal information.

If you would like to access or correct any of the personal information that we hold about you, please email us at support@ausonne.com.

We reserve the right to refuse to provide you with any personal information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints About Privacy

If you wish to make a complaint regarding this policy or our information handling practices, please email us at support@ausonne.com. We take complaints very seriously and will respond promptly to seek to resolve the issue.

If we have not responded to your complaint within a reasonable time or you are not satisfied with our response, you are entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to Privacy Policy

Please note that we may, from time to time, amend this Privacy Policy, at our sole discretion and as required by law. All amendments will be effective immediately upon our posting of the updated policy on our website. Please check back from time to time to review our Privacy Policy.

Website

(a) When You Visit Our Websites

When you visit any of our websites, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyze how people use our site, so we can improve our service.

(b) Cookies

We may use cookies on our websites. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may use cookies to analyze website traffic and help us provide a better website visitor experience. Additionally, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or other websites you visit.

(c) Third-party Sites

Our site may contain links to other websites not owned or controlled by us. These links are provided for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites by us. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy policies and statements of each and every website that collects personal information.

Data Retention and Removal Strategy

At Ausonne, we prioritize your data privacy and have instituted the following practices for data retention and removal:

Customers:

We retain end customer data in our core platform for order fulfillment and post-sales activities in line with product warranty requirements. This ensures that we can address any refund or replacement requests as needed. For retailers using our channel integration tool for order synchronization, we remove end customer data in the channel integration tool one year post successful order fulfillment, catering to potential changes requested by the end customer.